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At London Shoe Co, we are committed to protecting and respecting your privacy. The following document highlights our privacy policy and also the steps we take to that ensure your data is safe.
If you are asked to provide information when using this website, it will only be used in the ways described in this policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data below.
Your consent applies to the following domains:


We gather and use certain information about individuals in order to provide products and services. Data collection also enables certain functions on our website. We also collect cookie information to better understand how visitors use our website. We operate an opt in policy, which means you are not automatically enrolled for identifying data collection.

Information Collected

We may collect any or all of the information that you give us. This can include your name, address, telephone number, order details and email address, together with data about your use of the website. Your data is used for internal records and will only be used for marketing purposes if you choose to subscribe to our newsletter or opt in to marketing. You will not be automatically enrolled for marketing purposes unless you wish to do so via an opt in system. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

How We Use Data

We use your data to improve our products and services to you. We operate an opt in policy that conforms with GDPR regulations.

Specifically, we may use data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional emails that we think might be relevant to you
  • To send you promotional calls
  • To contact you via email, telephone or mail for market research reasons

What Data we Collect

We operate a strict opt in policy. We may collect the following information

  • Name (First Name, Middle Name. Last Name)
  • Login Details (Username and Encrypted Password)
  • Email Address
  • Telephone Number
  • Shipping / Billing Address (Street Address, City, County, Country, Postcode)
  • IP Address
  • Date of Birth
  • Gender
  • Tax/VAT number
  • Newsletter Confirmation
  • Login Information (Date/Time)
  • Account Creation (Date/Time)
  • Order Information (Date/Time)
  • Order Number
  • Referred from MailChimp Status
  • Products Ordered
  • Chosen Delivery Method
  • Prices and Totals
  • Order Notes
  • Use of Coupon Code
  • Payment Gateway Used (PayPal or Braintree)


We treat security of sensitive data with the utmost importance. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All form requests are made using secure encryption methods and are validated by a SSL certificate. Personal data is secured and compliant with GDPR regulations.

Individual Access to Data

You have the right to request any data that we hold on you. We keep personal data for record keeping and to improve the level of our service. We believe in transparent data, which we have adopted our privacy policy. We provide you with your personal information without delay when requested. We also keep records of how we obtained your data and how it is used.

The Right to be Forgotten

You have the right to have your personal data erased if:

  • Your personal data is no longer needed for the purpose it was collected for.
  • You withdraw your consent from us holding your data.
  • You withdraw to marketing consent
  • The right to be forgotten includes the anonymization of data, which can be completed on request. Account holders can remove their data using the “Delete my account” button, which is located in the “My account” section of the website once logged in.

You can send an email via [email protected] to request that your data is removed. You can also let us know via email if you would like to remain subscribed to our newsletter (When applicable)

How we Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Our website will prompt you whether you wish to opt in before we collect personal and identifying cookie data.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

_gaGoogle Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*Google Analytics sets this cookie to store and count page views.
_lscache_varyLitespeed sets this cookie to provide the prevention of cached pages.
cf_clearanceCloudFlare runs pre website checks to ensure that you are not a bot. If you are challenged CloudFlare will use a cookie to ensure you are not rescanned.
cookielawinfo-checkbox-advertisementSet by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analyticsSet by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Analytics" category.
cookielawinfo-checkbox-functionalThe GDPR Cookie Consent plugin sets the cookie to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessarySet by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category.
cookielawinfo-checkbox-othersSet by the GDPR Cookie Consent plugin, this cookie stores user consent for cookies in the category "Others".
cookielawinfo-checkbox-performanceSet by the GDPR Cookie Consent plugin, this cookie stores the user consent for cookies in the category "Performance".
CookieLawInfoConsentCookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We check every website we link to for quality, however content and functionality on external websites are out of our control.

Accepting an Order

In order to provide our service, we may contact you regarding an order if there any changes or issues that arise. For example, if an item is out of stock or damaged, we may contact you via email or telephone to ask if you would prefer an exchange or a refund. We will not contact you for marketing purposes unless you consent and opt in for us to do so.

Third Party Consent

We use third parties to store and process customer data. This is to improve our services and for marketing purposes. We operate an opt in privacy policy, which means no third party will have your data without your consent. By agreeing to our privacy policy, you agree to consent, which allows us to share your data with third parties.

We share data with the following third parties:

  • Mailchimp
  • Facebook
  • Facebook Pixel
  • Google
  • Google Analytics
  • Google Remarketing
  • Google Tag Manager
  • Google Webmasters

Account Registration

When you sign up for an account, you are required to opt in for us to collect your data. The data collected can include your name, address, IP address, time and date registered, time and date of logins, username, password (encrypted) and email address.

Anyone registered is free to access or change their data, as well as delete their data from our records. This is transparent, easy and free to do via the account admin panel. A registered account is not automatically enrolled into our mailing list. Customers are only enrolled in our newsletter if they opt in. We operate an opt in policy, which means we only use personal data with your permission.

Newsletter Subscription

You can opt in to our newsletter via a number of ways. The newsletter sign up prompt may be found in the footer of our website, as well as in a non invasive pop up.

The newsletter subscription opt in option can also be found for registered users. Once logged in, the “My account” page has an opt in newsletter feature, which allows you to toggle subscription status.

The newsletter subscription can also be found on the checkout page. The checkout page requests consent using an opt in method.

By subscribing to our newsletter, you agree to be added onto our mailing list. Our mailing list is managed using a third party mailer called Mailchimp. Your consent gives us permission to send you emails using our mass mailing tool (Mailchimp). All emails you receive will be from us and we do not sell your data on. Our newsletter subscription gives us consent to contact you for marketing purposes. This includes emails detailing new offers, new products, competitions and new changes.

We have made removing yourself from our mailing list simple and easy. All newsletter emails we send include a link in the footer to unsubscribe. By selecting this option, we update our system and remove your data from our mailing list. This means that we no longer have permission to contact you via email for marketing purposes.

Registered users also have the option to unsubscribe via the “My account” settings when logged into our website.

You can also send an email via [email protected] to request that your data is removed. You can also let us know via email if you would like to remain subscribed to our newsletter (When applicable)

Terms & Conditions

These terms and conditions outline the rules and regulations for the use of London Shoe Co Website.
London Shoe Co is located at:

London Shoe Co,
Unit 2 Festival Way Industrial Estate,
Festival Way,
SS14 3WQ

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use London Shoe Co website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies if you choose to opt in.


Unless otherwise stated, London Shoe Co and/or it’s licensors own the intellectual property rights for all material on London Shoe Co All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from
  • Sell, rent or sub-license material from
  • Reproduce, duplicate or copy material from

Redistribute content from London Shoe Co (unless content is specifically made for redistribution).

User Comments

  1. This Agreement shall begin on the date hereof.
  2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. London Shoe Co does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of London Shoe Co, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws London Shoe Co shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
  3. London Shoe Co reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
    2. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
    3. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
    4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  5. You hereby grant to London Shoe Co a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    • Government agencies;
    • Search engines;
    • News organizations;
    • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    • community sites;
    • associations or other groups representing charities, including charity giving sites,
    • online directory distributors;
    • internet portals;
    • accounting, law and consulting firms whose primary clients are businesses; and
    • educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of London Shoe Co; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of our logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Our website uses a secure SSL and a PayPal gateway to process our website payments.

Order Rights

We have the right to cancel any order. No order is fulfilled without our confirmation of delivery.

Please note, next working day refers to the next working day if ordered before, 3pm.
Ordering next day delivery after 3pm means your order will be processed the next working day and then delivered to you the working day after (2 working days).
When the term “Delivery” is used followed by a number of days or a single date, this is considered as an estimate and should not be used as a guarantee.

Returns Policy

If there is a problem with the item’s you have ordered, you have the right to return to us for a refund or exchange within 14 days of the date you received the goods.
On the reverse of your order slip is a returns form, follow the instructions on the form and fill in any details required regarding your order. Please note, consumers in the UK now have up to 30 days to return faulty/damaged goods without the need to justify and at no cost (except supplementary costs).